Services · Voice Agents
AI voice agents that answer every call, in English and Gulf Arabic
An AI receptionist for UAE businesses that picks up on the first ring, books the appointment, answers the common questions and passes anything sensitive to your team. Built in Dubai, connected to your calendar and CRM.
Capabilities
What it does
Answers inbound calls 24/7
No hold music, no voicemail, no missed calls during prayer time, lunch or after hours. The agent greets callers, understands what they need and handles it or routes it, with a natural voice rather than a phone menu.
Books, confirms and reschedules appointments
Connected to your calendar or booking system, it offers real available slots, confirms by SMS or WhatsApp, and handles reschedules and cancellations on the same call.
Speaks English and Gulf Arabic
The agent detects the caller’s language in the first sentence and continues in it. We tune the Arabic voice for Gulf phrasing and test it with native speakers before launch.
Makes outbound reminder and follow-up calls
Appointment reminders, payment reminders, feedback calls and lead follow-ups, each with a script you approve and a clear opt-out. Outbound calling is optional and set up only where it makes sense.
Transfers warm to a human
When a caller asks for a person, raises a complaint, or the agent is unsure, the call is transferred to the right team member with a short summary spoken or sent by message first.
Logs every call where you can see it
Each call produces a transcript, a summary, the outcome and any booking or lead created, pushed to your CRM or a shared dashboard.
Step by step
How it works
A fixed scope and a fixed price at every stage. You see it working before you commit further.
- 45 minutes
Free audit
We listen to how calls are handled today: volumes, peak hours, the questions that repeat, and what gets missed. You get a summary and a fixed quote.
- week 1
Call flow design
We write the greeting, the intents the agent will handle, the booking logic and the transfer rules. You pick the voice from a shortlist in both languages. You sign off the script before we build.
- weeks 2 to 3
Build and test
We build the agent, connect your phone number, calendar and CRM, and run test calls in both languages against real scenarios from your audit. You get a test number to call yourself.
- week 4 onwards
Launch and tune
We go live on your main or a new number, listen to the first two weeks of calls, and fix anything the agent handled badly. A care plan keeps it improving after that.
Integrations
Works with the tools you already use
If your system has an API, we can usually connect it. If it does not, we find a sensible workaround and say so in the scope.
Telephony
A new UAE number or forwarding from your existing landline or mobile, with VoIP providers available in the UAE. We confirm the right setup for your licence and provider during the audit.
Calendars and booking
Google Calendar, Microsoft 365, Calendly, Cal.com, clinic, salon and restaurant booking systems with an API.
CRM
HubSpot, Zoho, Salesforce, Pipedrive, Odoo, Bitrix24.
Messaging follow-up
SMS and WhatsApp confirmations after the call.
Other
Google Sheets, Slack, Microsoft Teams, Zapier and Make.
What you get
What’s included
Everything below is in the fixed price. Anything outside it is written into the scope before we start.
Your scope9 items, fixed price
- Call flow and script document in English and Arabic
- Voice selection and tuning for both languages
- Inbound call handling with booking, FAQs and transfers
- Phone number setup or forwarding
- CRM and calendar integration
- Post-call SMS or WhatsApp confirmations
- Transcripts, summaries and a call dashboard
- Two weeks of post-launch call review and tuning
- Team training on transfers and the dashboard
Pricing
Starting priceAED 12,000
AI voice agents start from AED 12,000 as a one-off project fee, plus call minutes. Call minutes cover telephony and AI speech processing and are billed at cost per minute, so a business taking a few hundred calls a month pays a modest monthly amount. We give you a per-minute estimate in the quote based on your call volumes.
Care plans from AED 1,500 per month include call reviews, script updates and model upgrades. A two-week fixed-fee pilot on one number is available if you want to hear it handle real calls before the full build.
By industry
Built for UAE industries
How teams in our four focus sectors use it.
Healthcare
Appointment booking, reminders and basic insurance questions for clinics and hospitals, with no medical advice given.
Finance
First-line support, callback scheduling and identity-safe routing for banks, insurers and fintechs.
Real estate
Enquiry handling and viewing bookings for developers and brokerages, with hot leads transferred live.
Hospitality
Reservations, opening hours and directions for restaurants and hotels, in the guest’s language.
Does the voice agent sound like a robot?
No. It uses natural, current text-to-speech voices and understands interruptions and accents. We let you hear samples in English and Gulf Arabic before you commit, and we tell callers upfront that they are speaking with an AI assistant.
Can it handle Gulf Arabic, not just Modern Standard Arabic?
Yes. We tune the phrasing for the Gulf and test with native speakers. For complex or emotional conversations the agent transfers to a person rather than guessing.
What happens if a caller wants a human?
The agent transfers the call to the person or team you choose, during the hours you set, and sends a summary ahead. Outside those hours it takes a message and sends it by WhatsApp or email, or books a callback.
Do we need a new phone number?
No. You can forward your existing number so nothing changes for customers. A new number is also an option if you want to test first. We confirm the telephony setup during the audit, because UAE providers have specific rules.
How much do call minutes cost?
Telephony and AI processing are billed per minute at cost, and the rate depends on the provider and the voice quality chosen. We include a clear per-minute estimate and a monthly projection in every quote.
Is call recording allowed in the UAE?
Recording and transcription must be disclosed to the caller, and the data must be handled under the UAE PDPL. Our agents announce the AI and recording at the start of the call, and we set retention limits with you.
Free AI audit
Hear it before you buy it
Book a free audit and we will show you a live demo call in English and Arabic, then quote a fixed price for your setup.